Privacy Policy

Effective Date: 01-Jan-2026
Company: LabServe Consulting Inc.
Address: 150 New Scotland Ave, Albany, NY 12108
Website: https://labserve.consulting

1. Overview

This Privacy Policy explains how LabServe Consulting Inc. (“LabServe,” “we,” “us,” “our”) collects, uses, and shares information when you visit our website, communicate with us, or engage our services. It also describes your privacy rights and choices.

By using our website or providing information to us, you agree to this Privacy Policy.

2. Information We Collect

A) Information You Provide

We may collect information you voluntarily provide, including:

Name, business email address, phone number
Company name, role/title, and business contact details
Billing contact details, purchase order references, and invoicing information
Communications you send to us (emails, forms, scheduling details)

B) Service Delivery Information (B2B)

When you engage LabServe for services, we may collect service-related information necessary to perform and document work, such as:

Instrument make/model, serial number, asset ID, and configuration details
Service history, checklists, and service report documentation (FSRs)
Performance and diagnostic information relevant to the service (e.g., error logs, screenshots of software traces, baseline/noise/vacuum readings, leak check results)
Site access logistics required to complete work (e.g., access procedures, points of contact)

C) Website Usage Data (Automatically Collected)

When you visit our website, we may collect usage data such as:

IP address, browser type, device identifiers
Pages visited, time on site, referring/exit pages
General location (approximate, derived from IP)

3. Cookies and Analytics

Cookies

We may use cookies and similar technologies to operate our website and understand usage. You can control cookies through your browser settings. If you disable cookies, some site features may not function properly.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics may collect information such as pages visited and time spent on the site. You can opt out by using the Google Analytics opt-out browser add-on.

4. How We Use Information

We use the information we collect for purposes such as:

Providing, maintaining, and improving our website and services
Scheduling and delivering field service and consulting engagements
Creating and maintaining service documentation (including service reports)
Billing and payment administration
Responding to inquiries and communicating with you
Internal operations, quality improvement, and business analytics
Security, fraud prevention, and protection of our rights

5. How We Share Information

We do not sell personal information.

We may share information in limited circumstances, including:

Service Providers: Vendors that support our business operations (e.g., website hosting, analytics, email systems), acting under contract and confidentiality obligations
Payment and Invoicing: As needed to process payments, manage invoicing, or reconcile remittance
Legal and Safety: If required by law, subpoena, court order, or to protect rights, safety, and security
Business Transfers: In connection with a merger, acquisition, or asset sale (information may be transferred as part of the transaction)

6. Email Communications

If you receive marketing or informational emails from us, you can opt out at any time by using the unsubscribe link in the email or by contacting us. Even if you opt out of marketing messages, we may still send service-related or transactional communications.

7. Data Retention

We retain information for as long as necessary to provide services and fulfill legal, accounting, and contractual obligations. Our typical retention periods include:

Service reports and service history: 5 years
Invoices and billing records: up to 7 years (or as required by applicable law)
Website analytics data: typically up to 26 months (subject to analytics settings)
Marketing email records: until you unsubscribe (and we may retain minimal suppression records to honor opt-outs)

8. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to:

Request access to the personal information we hold about you
Request correction or deletion (subject to legal and contractual requirements)
Opt out of marketing communications

To submit a request, contact us using the information in Section 12.

10. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the right to request:

Categories of personal information collected
Categories of sources and purposes
Categories of third parties disclosed to
Access to specific pieces of information (subject to verification)
Deletion (subject to exceptions)

Sale/Sharing: LabServe does not sell personal information.
To exercise your rights, contact us using Section 12. We will verify your request consistent with applicable law.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites.

12. Contact Us

If you have questions or requests related to this Privacy Policy, contact:

LabServe Consulting Inc.
150 New Scotland Ave, Albany, NY 12108
Email: edward@labserve.consulting

13. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.